At Tommy's berries, we put a lot of love and attention to every order. Your satisfaction and fresh ingredients are guaranteed. All sales are final, however, we understand that carriers may unexpectedly delay the shipping and cause potential damage to perishable items. If you experience damaged items, please email tommysberries@gmail.com with pictures of claim items, and we would be happy to assist you.

If you would like to reschedule your order before it has been ship, please email tommysberries@gmail.com.

What carriers and services do you offer?

We partner with USPS, FEDEX, and UPS. Rates are subject to carrier availability at checkout. We do not extra-charge for shipping rates.

How long is the handling time between when an order is placed and when it will ship?

Handling time is two business days and it will be ship during overnight. A total of 3 days until items are received by customers.

Do orders need to be placed before a specific time?

All orders must be placed during Monday-Friday for guaranteed 3 days delivery. Most carriers do not operate overnight shipping during Sunday or rates may be higher than expected.

Is there anywhere you don't deliver, like P.O. boxes, specific states or countries?

Tommy's berries ship Texas-wide. However, we highly recommend to use a physical address where the person who is ordering or receiving the gift is aware of the package due to possible perishable conditions if not consume during 24 hrs or refrigerate.

How can I elevate a claim?

Once items has been delivered, customers will have 12 hours to report any issue with the orders. All orders are shipped with multiple cold packs to ensure freshness, however, it needs to be consume or refrigerate immediately after received.